Testimonials
Wow, the carpet looks and feels great. Thank you so much for your help and great service. It has been a very stressful time getting the house sorted for our daughter and granddaughter, but you and your team were awesome and have made this stage totally stress free.
Jodi Fergusson
The customer service was really good.
Thank you Abby for your professional service.
May 2024
Janice Shrestha
Choosing the colour was the hardest part, the rest was very professionally arranged by Abby and 3 weeks later it was all finished.
The two Layers were super efficient and went that extra mile to work around us. Definitely recommend The Floor Store!
APR 2024
Weston Jarvie
My Husband and I had a very pleasant shopping experience with Stella at The Floor Store in Te Rapa. She was very kind and understanding and explained everything clearly. The communication was very clear and efficient and the workmanship by the team laying the carpet was amazing. We were very very happy with the whole service from shop to finished product and the carpet loooks amazing. Thanks heaps
MAR 2024
Paula Aroa
Great communication from Abbie getting carpet quoted, ordered and installed
March 2024
Cam
We are most impressed with the Karndean product we chose, it actually looks better down than what we thought. also, all credit to your layer, he was one out of the box, professional very accurate and super efficient.
March 2024
John Evered
Showed up on time and did a great job faster than what I was expecting. Highly recommend!
Jan 2024
Mike Flaxman
Easy to deal with and great product. The staff were helpful in deciding especially for first timers.
Dec 2023
Giancarlo Pantaleon
Abby was amazing to deal with. I would highly recommend stopping into The Floor Store and asking for Abby. She made the process so simply and knew exactly what we wanted before we did. Thank you again Abby!
Nov 2023
Heather
Abby was extremely helpful, she assisted us in choosing the right colour and feel for our carpet and underlay. It made our renovations a lot less stressful, will definitely recommend!
Samuel Mcgill
Once again Abby and The Floor Store have been fantastic especially with the reshuffling of jobs due to COVID lockdown. We were kept up to date with date changes throughout the process. The installers are also very friendly and professional. We are super stoked with the finished product. If you have any flooring requirements, please don’t hesitate to visit The Floor Store!!
Donna McCutchen -2022
Great staff and service, beat the competitors price by hundreds of $$$, wanted 50percent deposit as opposed to 75% of the competitor plus gave me a lovely present for dealing with them. Ditch the others go here, I've used the others too so know what I'm talking about. Henriek and Abby are fantastic to deal with
Jane Grime- 2022
The Floor Store was amazing to deal with, especially Alex, she helped guide us in what would be best for us and keep checking in on us throughout. The carpet that we chose is amazing and the guys that layed it were fast, knowledgeable and professional. I would highly recommend The Floor Store and Alex to anyone with flooring needs, they are AMAZING!!!! Thanks guys for making the flooring part of our reno stress free and easy
Jane and Paul Frangos - 2021
We had a great experience with the floor store. The sales steam were friendly and helpful. The installers were friendly and had a high standard quality of work. highly recommended
Gideon G.
We had a great experience with the floor store. In every aspect. Our initial meeting with Ace who measured our floors was full of knowledgeable advice. To Alexandria also extremely knowledgeable. They were helpful in getting the right carpet and flooring for us. Every follow up encounter with the Layer Andy, the guys in dispatch, other consultants were always super helpful and attentive. So nice to deal with people who cared about more than just the initial sale. Thank you so much we have recommended you to our whole street, as everyone loves our carpet, so soft its dream!
Juliet Scheurich - 2022
We went back to The Floor Store when we wanted some more flooring laid in out daughter's home. Even though it was just a very small job, the service was typically excellent right from the first enquiries we made, through the selection and planning process right up to the final install of the vinyl. It looks amazing and we would still highly recommend the Floor Store to anyone thinking about new flooring for their home. Extremely professional workmanship combined with good old fashioned, first-class customer service, well done!!
Alan McGlade - 2022
Abby at The Floor Store was recommended to me. The 3 ladies at The Floor Store Abby, Alex and Stella were lovely, They always made me feel Welcome, either on the Phone or in the Store. Ace measured up, He was Very pleasant too, and was on time. Abby was extremely patient with me, No pressure and I am delighted with my Flooring.
Thank You Everyone at The Floor Store.
Lynne Currall - 2022
Got my carpet through this place, immaculate results. Staff are amazing, stella was an awesome person to go through. Would highly recommend this place for service and quality for the price I paid. Show room looks amaaaazing! Love the floor store!!
Georgia Smith - 2022
We recently used The Floor Store and were very impressed from the entire service from colour consultant to install and follow up after install. Abby was very knowledgeable about products and helped me to narrow down what would work in our house. She recommended a different style carpet that I had initially thought I would not like but I ended up picking this. The installer did a great job and left no mess or no damage to any of the skirtings. Very glad we chose The floor store and will definitely use them in future. Their service was far superior to other major franchises that I also approached. Thanks team, we love the carpet (and service)!
Santana King - 2022
We have been thrilled with the Floor Store. Ace - the consultant - is a rockstar who gave us great advice, Stella was the rep who managed the whole process and she was so thorough and positive. She made what is a horrific process thoroughly enjoyable. The contractors they got in were super fast and thorough, their price was great. All in all, highly recommend these guys. And we LOVE our new carpet!
Mark Bunting - 2022
The floor consultant who came to advise was very helpful with suggestions , and we subsequently chose one of the very good products . The tradesman that came to install the flooring was meticulous and did an excellent job. We are very pleased with the end result and would use the Floor Store again and recommend them to others. Thanks to all involved.
Paul Lock - 2022
This company has amazing staff. Abbey in particular is a valuable asset and wonderful at customer service. So much so that I did not even bother to get a quote elsewhere! Other staff were great too and showed exceptional product knowledge.
We have done two installs in the past month or so. Would thoroughly recommend
Sandra Pope - 2021
We've had a great experience with the Floor Store. Excellent service, outstanding communication and top notch products that were laid expertly. Highly recommended.
Brenda Gibbons - 2022
Dealing with the floor store was a super helpful and seamless experience. Abby helped us from the moment we entered the store to ensure we picked the most suitable flooring for our needs. Abby made our experience so easy with quick and reliable communication . Would 100% recommend the floor store for any flooring needs with a super high standard
Mikayla Thomasen - 2022
Amazing job from our initial contact to the installation and invoicing. Well done. Thanks Abby for the awesome customer service.
Gail from Waikato Healthy Homes.
Gail Hellyer - 2022
Would recommend Abby to anyone who is unsure of what they want. Her patience and obliging customer service was the reason we went with the Floor Store over two stores we were also consulting with. Nothing was too much trouble and we were not made to feel annoying. She always got back to us when she said she would.
Mary Mickleson - 2022
Alexandria is extremely knowledgeable and helpful! Great communication! Highly recommend ❤️
Chloe Blannin - 2022
We got rhino carpet and what a great product we are very happy with the service and price from Alex and so impressed with Dylan who installed it
Brian Faulkner - 2021
This is the second time I've used floor store. Both times they have been professional, helpful and flexible.
The installer was fantastic. The carpet great. I would totally recommend.
Sarah Nelson - 2021
Great 1st contact with Abby and followed up all questions efficiently and effectively including a tight timeline on delivery. All installations went smoothly. Very easy to deal with. Would recommend and use them again.
Rossco Daubney - 2021
Fantastic service, super helpful, great installation. I am really happy with the result! Thanks once again The Floor Store Te Rapa and the staff involved in this project.
Amy Taylor - 2021
I have never experienced customer service like this before. ABSOLUTE OUTSTANDING Abby is amazing, very friendly and helpful with great communication every step of the way. From choosing the carpet, to install, to after service. Very much appreciated.
Big thanks to Andy who installed the carpet, very friendly and professional. Had the carpet laid in know time and to the highest standard. Highly recommend The floor store for your flooring needs.
Nikki Mitchell - 2021
I can highly recommend The Floor Store. The staff are amazing. They have been extremely helpful in sharing their knowledge of both the timber flooring and carpet which they have installed at my home. They are always very welcoming when you visit their store. The carpet layers have done a great job plus the timber floor installers were delightful and very meticulous - their attention to detail was awesome. The people I dealt directly with in the store were Abby and Ace - They were very helpful with helping decide on carpet etc Their service was second to none - Very impressed with all the staff that I dealt with and was always met by a smiling happy team at the front desk. Would certainly not hesitate in dealing with them in the future
Pam Hagan - 2021
Had some custom mats made here, super fast and the salespeople made the choice easy.
Tyler Marshall - 2020
Admin was amazing super helpful and polite. The installers were showed up early and were incredibly efficient, would definitely recommend for any flooring job.
Konna Park - 2020
Everything was great. Alexandria was very efficient and communication was excellent.
Andy the carpet layer and his apprentice we couldn’t fault. They arrived early both days and were helpful, considerate and great guys to have around. The whole experience was good.
Tricia Stewart - 2021
We received amazing customer service from Stella from the moment we first entered the store. Stella kept us updated every step of the way and was very accommodating with our requirements. The installer did a great job, with no damage to walls or skirtings, so very impressed with that. We love our new carpet and the difference it has made to our home.
Toni Watson - 2022
Great experience with Abby who met a real tight deadline and helped us to make some very important flooring choices within a budget.
We had Max as an installer and he did a really wicked job, especially during the heat of the day! Ask for him, you wont regret it.
Hinemaia Mataira - 2022
Epic customer service!! Abby went above and beyond to ensure our very short time-frame/deadline was met. We are very happy with the finished result and would recommend Abby and The Floor Store to anyone looking at new flooring for their home.
Donna McCutcheon - 2021
Roy & Sue Howett - 2021 - New Orleans - St Charles Avenue
The boys did an incredible job and we are really happy with
the finish. It looks awesome! Please thank Dylan for working so hard to get it
done. It was a big job to be done in two days!
Again many thanks for your 10/10 service the whole way
through. You have been fantastic to work with.
Vinka Wong - 2022